Blanchard Technical Communicator

GET THE HELP YOU NEED

Whenever you have a problem with your machine, take advantage of our new Customer Technical Communicator role to get the solutions you need. This service is complementary to all CVA holders and comes with a $100 per call charge to non-CVA customers. If the machine’s problem requires field service or to be brought into a Blanchard facility to repair, the $100 fee will be waived.

This service is to assist with basic troubleshooting and machine questions up to and including troubleshooting fault codes* and update flash files*

*Requires remote access

Maximize your uptime.

Being able to quickly diagnose problems for your machine in the field is just another way Blanchard Machinery looks to partner with our customers. Get direct information on fixes that may not require a trip to the shop over the phone.

Customer Value Agreement (CVA)

This service is just one of the many ways a CVA can help you own and operate your equipment. Let us help you maximize your equipment value with prompt service for your equipment. Diagnose problems before they become serious repairs. Blanchard Machinery’s Customer Value agreements come with:

Improved customization – We customize your agreement according to your specific needs, allowing you to align it with your priorities.

Part availability – CVA holders benefit from the prompt delivery of genuine parts.

Flexible payments – You can select the payment options that suit you the best, including the possibility of prepaying for frequently used services.

Expert Service – Our experts take care of all maintenance and repairs for equipment included in a CVA.

GIVE BLANCHARD MACHINERY LOCATION A CALL AND ASK TO SPEAK TO OUR TECHNICAL COMMUNICATOR TO GET STARTED IN DIAGNOSING YOUR MACHINE’S ISSUES: