Individualized Customer Value Agreements
All of our customer value agreements (CVAs) are tailored to fit your situation. From simple preventive maintenance kits to total maintenance and repair agreements, Blanchard Machinery is certain to provide a solution that will help lower your cost per unit of production.
In every case and with every piece of equipment, we make our customer value agreements an individualized plan. Depending on your needs, your costs can be a flat rate, a monthly fee, or they can be based on actual production hours. You can cover individual systems, single pieces of equipment, or entire fleets. The need to get more work done at a lower cost is the same, regardless of age or application.
What Is a CVA?
At its core, your customer value agreement is a convenient way to make securing parts and services more cost-effective. These agreements are customizable by nature, and their terms vary based on your equipment's applications. Individualized dealer support can come in many forms, including accessible parts, fast service, and preventive maintenance.
A customer value agreement bolsters your confidence in the equipment you buy to perform your company's operations. For your machinery to bring in revenue, it must run well and have infrequent downtime, regardless of how demanding your working conditions are.
At Blanchard Machinery Company, we're proud to offer Cat® customer value agreements in addition to supporting the other brands we carry.
What Are the Advantages of Customer Value Agreements?
The primary advantage of a customer value agreement is in its name. CVAs maximize your equipment's value. How often do you need to replace components, make time for planned maintenance or book emergency repairs? Extended downtime and surprise costs can make your operations less efficient and restrict your resources. A customer value agreement ensures you receive prompt service performed correctly.
Other benefits of customer value agreements include:
- Improved customization: We scale your agreement based on your needs so that you can tailor it to your priorities.
- Expert services: Our professionals handle all maintenance and repairs for equipment covered by a CVA.
- Flexible payments: You can choose the payment method that works best for you, including prepaying for the services you use most often.
- Part availability: CVAs make it possible for you to receive genuine parts shipped to you fast.
- Brand-specific incentives: When you buy equipment from a specific brand, you may receive extra perks. A CVA through Caterpillar, for example, offers additional support and information through the Cat App and My.Cat.Com. These resources help you better understand your equipment's status and use statistics.
How Does a CVA Work?
When you buy new equipment, you have an array of CVA options. Our sales representatives will work with you to find a payment plan that fits your needs and decide whether you want to cover a single machine, specific equipment, or your entire fleet. We'll help you consider your priorities, too. Do you need to prioritize preventive maintenance to keep a key machine functional at all times? Do you want your parts shipped to you? Let us know, and we'll make sure your CVA works for you.
How do you use your CVA to get parts and service? The exact process may vary depending on the terms of your agreement. Ask the sales representatives at your local dealer how to use your CVA when you buy your equipment or call them when your machinery needs maintenance. Team members can look over your agreement and ensure you get the parts and service you need.
Find the Right CVA From Blanchard Machinery Company
Blanchard Machinery Company is South Carolina's exclusive Cat dealer, and our Cat customer value agreements help you get the most out of your machines. We offer high-value CVAs for equipment from other brands, too.
Talk to your Blanchard Sales Representative today to discover how a CVA can keep your costs down while you focus on running your business. Give our team a call at 844-252-6242, or find a location near you for fast, local service.